Support tickets are actioned within two business days of lodgement.  If the matter cannot be resolved within that timeframe, a response will be sent indicating timing and or extra information required.

Support FAQ

Pre-Enrolment QuestionsPre-Enrolment Questions

Questions and answers for people considering enrolling in our courses.

Course AdministrationCourse Administration

This category includes articles on administrative and data security policies.

Study GuidelinesStudy Guidelines

This category includes articles on guidelines for study, when and how to lodge exercises, seeking assistance and arranging for assessment.

Seeking ExtensionsSeeking Extensions

Guidelines for seeking extensions and the bases on which they will be granted.

Downloading FilesDownloading Files

Instructions on how to access files from courses you have enrolled in or studied previously.

CorrigendaCorrigenda

A list of known corrections to published materials, listed by Materials Code.  Corrigenda lists in PDF format are available for older materials not listed below.  Simply open a support ticket and we will be happy to reply, supplying the PDF.

MentoringMentoring

The articles in this category discuss the mentoring service we offer to past students.

My Tickets

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