Confidentiality Policy

Our Undertaking to You

We do not share the information collected from you with third parties, except with your prior consent, or as required by law.

Our Business Confidentiality Policy applies to us in regard to our dealings with incorporated or legal entities in our normal business dealings, as trainers and consultants and in the operation of our web site.

The confidentiality and privacy of information in our dealings with real people is governed by our Privacy Policy. That policy is applied to the information in respect of your employees which we might gather as part of our engagements with you.

What Information Do We Hold, and Why Do We Hold It?

The types of information that we hold on file will depend upon the business relationship we have with you. All information sought is required for our business purposes, which are detailed generally in this confidentiality policy and more specifically in engagement letters or on the web pages which allow you to contact us.

We do not actively seek to collect sensitive information unless it is necessary for our business purposes, or to maintain the security of restricted access areas of the web site.

In developing software and providing consulting advice, you may disclose to us information which is commercially sensitive, market sensitive, represents intellectual property or is information held confidentially on behalf of other parties.

Sometimes we act as an agent for others when collecting information about you, such as for our training affiliates. We will tell you when we do this.

During the course of our relationship with you, we may gather information about you relating to all products and services that we or our training affiliates provide to you. This information is used to help us form views about how we can improve our relationship with you.

  • When you book us for training, we may directly collect or be provided by training affiliates with the following types of information:
    • information about your employees pertinent to enrolments in courses;
    • the payment of course fees;
    • communications with your employees relating to educational matters such as requesting support and review of submitted materials;
    • communications with your employees relating to administrative matters such as requests for extension and deferral. This information is only shared with employees of this business and the training affiliates.
  • When you hire us to consult, we may:
    • collect information relating to our business relationship to you;
    • collect information relating to the business process or project on which we consult, including your own IP, know-how, and industry knowledge; and
    • may become party to information of a sensitive nature related to the business.

Those relationships are usually governed by confidentiality agreements, however, where no formal agreement exists, we will consider ourselves bound by and act in accordance with this published policy.

How Do We Collect Information Generally?

Generally, we only collect information about you and your business dealings from you or third parties contracted to you, unless it is not reasonable or practical for us to do so or you consent. For example, you may provide information to a training affiliate about your employees for enrolment in a course through them and they legitimately provide it to us to enable us to conduct the course and support your employees in it. We may also collect information about you from publicly available sources such as company registers and web resources.

When Will We Disclose Confidential Information?

Usually we will get your consent before we tell anyone about you, and your dealings with us. Sometimes the law can require disclosure of information, or a court may require disclosure of information.

However, unless you have given your permission, or we are required by law, we will not disclose information which is market sensitive; commercially sensitive; is intellectual property owned by you; or is information which we have agreed to keep confidential under an executed confidentiality agreement.

Depending on the product or service that we provide to you, if it is necessary we may also disclose your personal information to:

  • our training affiliates for the purposes of administering courses arranged through them;
  • sub-contracted organisations who are fulfilling all or part of the service. Where a sub-contractor is engaged, they are required to sign confidentiality agreements and be bound by these same terms and conditions;
  • our external service providers (which may be located overseas) for the purposes of delivering the product or service to you and for operating our business, for example organisations that provide card authorisation, clearing and settlement services (such as Visa or MasterCard). Information is only disclosed on a confidential basis; or
  • any organisation which you request us to or any persons acting on your behalf.

We may at other times give you more details about our disclosure practices in relation to specific products or services - for example on the forms we use to collect personal information about you.

How We Protect the Security of Your Information

We take all reasonable steps to protect your commercial information from misuse, loss, unauthorised access, modification or disclosure. All online transactions are password protected and where appropriate use SSL encryption.

We employ a number of security precautions including firewalls, virus scanners and security updates. We have physical, electronic and procedural safeguards to protect your information which is held by us. For example, your confidential information is stored in secured office premises, in electronic databases requiring logins. Access to information stored electronically is restricted to staff whose job purpose requires access. We require all staff to maintain the confidentiality of customer information.

Changes to Our Business Confidentiality Policy

We may amend this policy from time to time. Not all changes to our privacy policy will require your consent, for example where database security procedures are changed. We will notify you of any change to our information handling policy that requires your consent before being implemented.

What Are Your Rights?

You need not give us any of the confidential information about you or any person which may be requested in our communications with you. However, without that information, we may not be able to fulfil your request for a product or service or provide you with an appropriate level of service.

Access to Your Information

You can request access at any time to commercial and business information we hold about you. We will process your request within a reasonable time, usually 14 days for a straightforward request. More time may be needed, depending on the nature of the request.

There is no fee for requesting access to your information; however we may charge you the reasonable cost of processing your request.

Correction of Information

We try to ensure that all information we hold about you that we collect, use or disclose is accurate, complete and up to date. You must promptly notify us if there are any changes to your commercial information which would affect our relationship with you.

You may ask us at any time to correct information held by us about you that you believe is incorrect or out of date. We will deal with your request within a reasonable time. If we disagree as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it is not accurate, complete or up to date.

In this policy, reference to "we/us" means Clarkson ITT Pty Limited.

It is common practise to and we are comfortable with executing Non-Disclose Agreements prior to the exchange of confidential information.  You can use these links to download standard Non-Disclosure Agreement in Word format, Non-Disclosure Agreement in PDF format or you can provide us with your own organisation's agreement for review and execution.

If you have any questions, concerns or complaints about our privacy policy or practices please . We will try to answer any questions you may have, correct any error on our part or resolve any complaint that you may have about our information handling practices.